If there is a quality issue, product has expired, packaging defect and hence item is damaged or a wrong product is delivered, in such a situation you may please send us an email or call on our customer care number stating the details of your concern. While sending the details, please ensure to share the following details
a) order number,
b) the item name/s,
c) picture of the product in respect of which the concern has been raised and
d) description of the problem.
Please note, any such concern be shared with us within twenty-four (24) hours from the time the order has been delivered to your address. We shall endeavor to attend to your concern and revert with our feedback on the same at our earliest. Kindly note, complaints received beyond twenty-four (24) hours of delivery, shall not be entertained.
We can be contacted at email@example.com or call us on 1800 108 4488 between 9 am to 6 pm on all 7 (seven) days of the week. In case your concern was found to be bonafide, we shall send you a return shipping label, as well as instructions on how and where to send your package. Any product which is sent without receiving the return shipping label and instructions from us, shall not be accepted, or entertained.
Once the return package sent by you has been received by us, we shall acknowledge the same. Post receipt of the return package we shall carry out physical inspection of the said product and on conclusion of the inspection if the concern raised by you was found to be bonafide, our team shall get in touch with you and shall share a coupon code equivalent to the amount of the product in question. You may please use the coupon code to purchase products from Tata GoFit website, for an amount equivalent to the value of such coupon code. Terms and Conditions apply. Please note that there shall be no refund in cash.
If you have not received the delivery of your order but have received an intimation by email and/or SMS that your order has been delivered, you may please send us an email or call our customer care number within twenty-four (24) hours of receiving such intimation. Your concern shall be looked into and after ascertaining the genuineness of the concern, our team shall deal with the same appropriately.